Sarah-Louise Richter first studied Asian Studies at the Rheinische Friedrich-Wilhelms-Universität Bonn. After successfully completing her studies, between 2008 and 2015 she worked for Zurich Lebensversicherung AG in project management, strategy development and governance in Bonn and at the headquarter in Zurich. During this time, Sarah-Louise Richter also earned a Bachelor of Science in Insurance Management from the University of Applied Sciences in Cologne with a focus on project and process management, reinsurance and human resources.

At the end of 2015, Sarah-Louise Richter joined the School of Business of the University of Applied Sciences of Northwestern Switzerland (FHNW) as a research assistant. During this time, she earned a Master of Science in International Management, worked in the competence area E-Business/swissDIGIN Forum for the advancement of electronic invoicing between companies (www.swissdigin.ch) and supervised student projects.

Since 2019, Sarah-Louise Richter works as a lecturer, mainly in the area of scientific working methods. In addition, her practice-oriented research extends the body of knowledge in the areas of insurance management and digital transformation. As the person responsible for practical students' projects, she interlinks the university, students and external clients and thus facilitates multilateral transfer of knowledge.

• Research focus in the area of (digital) competences and transformation of higher education.
• Research focus in the area of digital transformation, leadership and customer communication in insurance companies.