Julia Klammer

Klammer, J. & Anker, F.W.G. van den (2018, in print). A Platform to Connect Swiss Consumers of Fair Trade Products with Producers in Developing Countries: Needs and Motivations. Proceedings Human Computer Interaction International 2018. Springer.

Tanner, A., Klammer, J., Anker, F.W.G. van den, & de Groote, Z. (2018). Applying online user research for continuous product development – User generated content to improve the hard- and software of an induction hub.  Paper presented at the 2016 General Online Research Conference (GOR). Cologne, Germany.

Schäfer, A. & Klammer, J. (2016). Service Dominant Logic in Practice: Applying Online Customer Communities and Personas for the Creation of Service Innovations. Proceedings of the MakeLearn and TIIM Joint International Conference 2016.

Hutter, H.P., Ahlenstorf, A., Klammer, J., & Anker, F.W.G. van den (2016). Service Platform for the Exchange of Services with Developing Countries. Proceedings UNESCO Conference on Technologies for Development (“Tech4Dev”). Lausanne: EPFL, Award for Best Poster

Klammer, J., Anker, F.W.G. van den & Janneck, M. (2015). Critical Success Factors for Establishing Online User Participation in System Design: An Evaluation in Healthcare. International Journal of Social and Organizational Dynamics in IT, 4(1), 12-27.

Schäfer, A., & Klammer, J. (2015) Service Dominant Logic in Practice – Applying Online Customer Communities and Personas for Co-creation of New Services. Marketing Review St. Gallen, 32 (5), pp. 90-96.

Klammer, J. (2015). Stadtentwicklung von unten [Urban development from below]. In: Neuhaus, F., Stark, H.-J., Drilling, M. (Eds.) Atlas E-Partizipation: Demokratische Stadtentwicklung [E-participation atlas: democratic urban development]. Brugg: FHNW.

Klammer, J. & Schwarz, E. (2015). Was braucht die Schweiz? Neue Kultur der Teilnahme. [What does Switzerland need? A new culture of participation.] Surprise, 358/15, p. 29.

Anker, F.W.G van den, Klammer, J., & Schäfer, A. (2015). Co-design of train coaches for mobile work. Wirtschaftspsychologie [Business psychology], 2014-4/2015-1. 

Klammer, J., Anker, F.W.G. van den, Froehlich, J.K., & de Groote, Z. (2014). Successful community management: What drives user participation in online research communities?. Paper presented at the 2014 General Online Research Conference (GOR). Cologne, Germany.

Edinger, E.-V., Reimer, R. T.D., Klammer, J., Konrad,J., Mathez, J., Göldi, S., Papanikolaou, M., Dörhöfer,S., Pimmer, C., Van den Anker, F., Zölch, M. (2013). Doing Social Media. Social Media in Lehr- und Lernszenarien der Aus-und Weiterbildung. Einsatzkonzept. [Doing social media. Social media in learning and teaching scenarios of training and continuing education. An operational concept.]

Edinger, E.-V., Klammer, J. van der Vlies, S. (2013): Lehren und Lernen mit Wiki, Facebook, Twitter und Co.? [Learning and teaching with Wikipedia, Facebook, Twitter and Co.?] In: Education Permanente (EP) 2013/2: “Social Media”, pp. 13-15.

Klammer, J., Anker, F.W.G. van den & Janneck, M. (2011). Participatory Service Innovation in Healthcare: The Case of Video Consultation for Paraplegics. In: Proceedings of Participatory Innovation Conference, pp. 293-300.

Klammer, J. (2011). Social media for organizational participation. European Conference on Computer-Supported Cooperative Work. Workshop on socialmedia@work. Aarhus, 25 September

Anker, F.W.G. van den & Klammer, J. (2011). What will you see today? What will you do tomorrow? User Generated Content for Service Design. Touchpoint – The Journal of Service Design, 2 (3), 38-39

Anker, F.W.G. van den & Klammer, J. (2011). Blended Participatory Design: Combining social media with face-to-face methods to support user participation. Berliner Werkstatt für Mensch-Maschine Systeme 2011. [2011 Berlin workshop on human-machine systems]. 184-185.

Ryser, T., Klammer, J. & Ulbrich, S. (2011). Nexus – A social game to initiate collaborative innovation networks at conferences. Artifact presented at the Collaborative Innovation Networks (COINs) Conference, Basel, Switzerland; September 8-10. 

Klammer, J., Anker, F.W.G. van den & Janneck, M. (2010). Embedding participatory design processes into everyday work activities: the case of video consultation services for paraplegics. In: Proceedings of PDC 2010, pp. 219-222.

InVitro Diagnostics for the ageing population
Developing a digitalized and personalised point-of-care service for in-vitro-diagnosis

ICT-based service innovation

• Crowdfunding and mobile services: developing an online platform and app for market access in the organic food/fair trade sector
• Point-of-care application: developing a mobile applicator to control the level of medication following an organ transplant, KTI project
• Therapeutic drug monitoring device: market feasibility study (project with the FHNW School of Life Sciences and the FHNW School of Design, 2013-2014)
• Video consultation for treating and caring for paraplegics: use of social media for user participation to design new technology-based services (2009-2011)

Social innovation

• E-participation in urban development: project entitled “Democratic processes in urban development: evaluating innovative participation methods and tools”
  Video on Art TV about the project at the architecture degree show, Zurich
• Self-determined living in old age, project as part of the FHNW strategic initiative on the “Ageing society”

Social media and digital transformation 

• Online community management; part of the project entitled “Blended Business Coaching”, strategic initiative (2014, 2015)
• Online research community for mobile work in the project entitled “i-MOW: services and tools for integrated, mobile knowledge work”] (2012-2015)  
• Social media in learning and teaching scenarios Project website with blog (2012-2013) 
• Office 2020: trends in office work (2011-2012)